General Questions
This section covers everything about our brand, policies, and overall shopping experience.
Where is HitBay London based?
We are proudly based in London, UK, with a global reach. All our pieces are designed with minimalist luxury in mind and shipped worldwide from our London hub.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and fees vary depending on your location, but every order is carefully packaged and dispatched to ensure a premium experience.
How long does delivery take within the UK?
Standard delivery within the UK usually takes 2–5 working days, while express delivery is available for faster shipping.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email or SMS.
Do you collaborate with other brands or designers?
Yes, we occasionally release exclusive collaborations. Be sure to follow us on Instagram and subscribe to our newsletter for updates.
How can I contact customer support?
You can reach us via our support email or WhatsApp channel — both available on our Contact page.
Product Questions
This section helps you understand our clothing, quality, and sizing.
How do I know which size to order?
Each product page includes a detailed size guide. If you’re between sizes, we recommend sizing up for a relaxed fit, or reaching out to our support team for personalized sizing advice.
Are your products unisex?
Most of our pieces are designed as gender-neutral streetwear staples. We focus on timeless silhouettes that can be styled by anyone, with size ranges to fit a variety of body types.
What fabrics do you use?
We use premium cotton blends, organic fabrics, and durable materials sourced responsibly for comfort and longevity.
How do I care for my clothing?
Care instructions are included on each garment label. Generally, we recommend cold wash, air dry, and avoiding harsh chemicals.
Will sold-out items be restocked?
Some core pieces are restocked, but limited edition drops may not return. Sign up for restock alerts on the product page.
Do you offer custom or made-to-order designs?
Currently, we do not offer custom tailoring, but exclusive capsule collections are released seasonally.
Payment Questions
This section covers secure payments, methods, and processing times.
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and secure online payments. For UK customers, we also support Klarna and Clearpay so you can shop now and pay later.
Is my payment information secure?
Absolutely. All payments are processed through encrypted and secure gateways. We never store your card details — your privacy and security are our top priority.
Do you accept international currencies?
Payments are processed in GBP, but international banks will handle the currency conversion automatically.
Why was my payment declined?
This may happen due to insufficient funds, incorrect details, or bank restrictions. Try again or contact your bank.
Do you issue payment receipts?
Yes, once payment is confirmed, you will receive an email receipt instantly.
